Our Visionic engineers are skilled M&C system GUI Design; Driver, Script and Macros developments with extensive experience in applying Visionic solutions (see also Consulting Services). In case you need assistance in using Visionic, you can contact our support team of Visionic engineers for help.
We offer free assistance to resolve any installation or licensing problems. We also invite you to report issues with Visionic systems (see also Reporting a Visionic issue) and to discuss new feature requests (maintained licenses only).
If you are a new customer and have purchased Visionic licenses recently, Intorel offer you 5 tickets (up to MINOR Priority) a free service level support in order to get started using Visionic.
Whenever you require more extended professional help, for example using of specific Visionic functionalities, scripting or performance questions, you can purchase one of our Visionic service level contracts.
With such a contract, you are entitled to contact our support team for any kind of Visionic M&C development or related scripting/programming question.
|How does it work?
Subscription to the annual service level support plan allows you to access numerous advantages and all you need to do is login using your using your user id and password before submitting service requests. Registration is quick and free. Download the service level presentation hereTerms and conditions
Click here for the exact terms of the service level contract.Operation Hours
Normal support hours are 9am to 6pm Luxembourg time, business days. A 24×7 service level support option is available in addition to either service level package. More details and contact information here.Get in contact with us
Use our contact form and let us know about your service level requirements and we'll get back to you.