Online Support Services
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How does it work ? Subscription to the annual support plan allows you to access numerous advantages. In order to use all these benefits you need to login using your user id and password before submitting service requests. Registration is quick and free. Hotline Operation Hours Normal support hours are 9am to 6pm Luxembourg time, business days. A 24×7 service level support option is available in addition to either support package. More detailed and contact information here. Support Center Community [my community space] Upgrades and improvements. Obtain automatic upgrades to keep you up to date with the latest M&C Visionic software and more. Subscribers are entitled to software service packs and upgrades of all the complementary products without any additional expenses. The Visionic development team permanently works on improving the product and solving problems posted by customers. Newsletter keeps subscribers informed and up-to-date with latest news and software upgrades. Hotline support services. Subscription to Visionic Service Level Support entitles you to a hotline support provided by Intorel team. Hotline is reserved for questions and enquiries related to product functionalities, device drivers, installation problems and quick breakdown patch ups. Intorel team offers provision of additional services, such as training, design consultations, planning and product personalization, at additional fee. Help online & resources. Intorel website (www.intorel.com) is a source of diverse technical documentation, user manual, tutorials and white papers, reserved exclusively for customers subscribed to the service level support. Subscribers have 24/7 access to up-to date information, posted on daily bases. Online resources create an interactive base of knowledge to ensure understanding of principal product functionalities and ways to maximally benefit from your Visionic software.Web Helpdesk. So useful and easy to use, from now on you are entitled to a complete web based technical support system to assist you when ever you need. Our help desk system allows you to track the status of submitted requests, post follow-up notes, attached files and correspond with Intorel help desk operators in a bulletin board fashion. The new Intorel support provides help online with a particular advantage—it can be accessed from anywhere and on almost any available mobile device. Dedicated Workspace. Because we deeply think that "Communication" is the most important part during your whole project lifecycle, Intorel proposes you a complete workspace platform allowing you to accelerate decision-making time, to boost productivity, and to increase mobility and collaboration. Get a quick glimpse of the latest activity on your projects, create prioritized milestones, which include prioritized tasks that can be assigned to multiple collaborators. Simple time tracking on a per-project and per-user basis. Add notes for each time entry. Share your files with the file management and use the discussion board for conversations connected to a project. Keep track of important conversations with your team, your clients and Intorel team. Privileging process. In order to address its customer specific needs, Intorel has a policy of carefully customizing product features to service any system of any size and complexity. Subscription to Visionic's service level support allows you to directly influence the future versions of product. |
